Frequently Asked Questions
For our customers, the sections below set out frequently asked shopping questions. For help with this page, contact support@rhodeskinluna.shop.
Details about delivery timing
Customers can rely on the following guidance from our store about delivery timing. How long does delivery take?
Order processing normally takes 1-2 business days. Estimated carrier transit after dispatch is 4-6 business days. Questions about this section may be sent to support@rhodeskinluna.shop.
Information covering refund timing
This refund timing section covers orders and visits through this website. When will I receive my refund?
After the return is received, inspected, and approved, the refund is processed to the original payment method within 10 business days. Questions about this section may be sent to support@rhodeskinluna.shop.
Information covering shipping cost
The following shipping cost guidance applies to purchases from our store. Do you offer free shipping?
Yes. U.S. standard shipping is provided at no charge. Questions about this section may be sent to support@rhodeskinluna.shop.
Details about payment methods
The following payment methods guidance applies to purchases from our store. Which payment methods are accepted?
We accept Visa, Mastercard, Maestro, American Express, JCB, Diners Club, Discover. Available methods are shown at checkout. Questions about this section may be sent to support@rhodeskinluna.shop.
Details about returns and exchanges
We publish this returns and exchanges guidance for customers using this website. Can I return or exchange an item without giving a reason?
Yes. A no-reason return or exchange may be requested within 30 days after delivery. Questions about this section may be sent to support@rhodeskinluna.shop.
Our approach to products
For purchases made through this website, our store applies the following guidance on products. What products do you offer?
We offer the products offered in our store. Current availability, product details, options, and prices are shown on each product page. Questions about this section may be sent to support@rhodeskinluna.shop.
Details about tracking
This tracking section covers orders and visits through this website. How can I track my order?
Once tracking becomes available, it is sent using the contact information provided at checkout. Questions about this section may be sent to support@rhodeskinluna.shop.
Information covering contact options
Customers can rely on the following guidance from our store about contact options. How can I contact you?
Email support@rhodeskinluna.shop, call (314) 700-1595, or write to 100 Marcellus St, Syracuse, New York, 13204, United States. Questions about this section may be sent to support@rhodeskinluna.shop.
Store guidance on return shipping
For purchases made through this website, our store applies the following guidance on return shipping. Who pays return shipping?
Our store pays return shipping for approved returns and exchanges and provides a prepaid label or equivalent free arrangement. Questions about this section may be sent to support@rhodeskinluna.shop.
Contact Information
Email: support@rhodeskinluna.shop
Phone: (314) 700-1595
Physical address: 100 Marcellus St, Syracuse, New York, 13204, United States